Dollars and Bytes

Ultimo, NSW
Tuesday, 1 September 2015

Site banner: Dollars and Bytes - Communications affordability now and in the future.  ACCAN National Conference 2015. 1st & 2nd September 2015

Day 1, Tuesday 1st September

Registration from 8.30am

Opening Session

8:55 – 9:10am

Welcome and Opening Address
Teresa Corbin

Welcome Address          
Johanna Plante 
Chairperson, ACCAN Board

Welcome to Country
Uncle Chicka Madden
Cultural Representative, Metropolitan Local Aboriginal Land Council

Opening Address

The Hon. Malcolm Turnbull MP, Minister for Communications

Keynote Session

9:10 – 10:05am

Claire Milne
Visiting Senior Fellow, Department of Media and Communications, London School of Economics

Claire Milne MBE has worked in the telecoms sector since 1975. A Maths graduate, she had a varied series of management jobs within British Telecom, including teletraffic theory, exchange and network design, regulation, marketing strategy and mobile. Since 1989, she has been a consultant, first with Ovum and then in her own company Antelope Consulting; and since 2003 she has been a Visiting Senior Fellow at LSE. From 2008 to 2014 she chaired the Consumer Forum for Communications at Ofcom. Consultancy has taken her to scores of countries, and she contributed to CTN’s For Whom The Phone Rings and ACCAN’s Future Consumer.

ACCAN is very pleased to welcome Claire as the keynote speaker for the ACCAN National Conference 2015.

10:05 – 10:30am

Paul Shetler
Digital Transformation Office

Morning Tea: 10:30 – 11:00am

Sponsored by National Relay Service, speech 10:30 – 10:32

Session Two

11:00 – 11:20am

Heron Loban
Indigenous Consumers and Communications Affordability

lnsights into affordability of telecommunications products and services for Indigenous consumers.

11:20 – 11:30am

Deena Shiff
Director, Regional Telecommunications Independent Review Committee

Update on Regional Telecommunications Review

Session Three

11:30am – 12:30pm

Mapping affordability research

This session will investigate the current research landscape on the affordability of telecommunications products and services and will identify the existing research gaps. By drawing on the expertise of researchers from a wide range of disciplinary backgrounds, this session will provide insightful analysis of relevant research and consider exciting ideas for future research.


Dr Tony Eardley
Hon. Senior Lecturer, Social Policy Research Centre,
University of New South Wales

Panel Participants:

Prof Julian Thomas,
Director of the Swinburne Institute for Social Research

Dr Greg Ogle
Senior Policy & Research Analyst,
South Australian Council of Social Service

Linda Caruso
Executive Manager, Strategy and Research Branch,
Corporate and Research Division, ACMA

Diane Carmody
Acting Ombudsman,
Telecommunications Industry Ombudsman

Lunch: 12:30 – 1:30pm

1:30 – 2:00pm

Ms Michelle Rowland MP
Shadow Minister for Citizenship & Multiculturalism.
Shadow Assistant Minister for Communication.
Federal Member for Greenway.

Session Four

2:00 – 3:00pm

Affordability for all: The Real Experience

This session focuses on ACCAN's basic principle that all Australians should have access to affordable telecommunications services. Participants will discuss a key issue from within the areas of small business,regional and remote consumers, low income and Indigenous consumers and consumers with disability. Participants will consider if there are any common issues and discuss possible solutions. The audience will have an opportunity to contribute to the discussion during Q&A.


Chris Dodds,
Senior Policy Officer, Energy & Water Ombudsman NSW

Panel Participants:

Katie Acheson,
Managing Director, Youth Action

Jo Benvenuti,
Chair, Consumers Federation of Australia

Matthew Wight,
CEO, Australian Federation of Disability Organisations

Peter Strong
CEO, Council of Small Businesses of Australia

Roland Manderson
Deputy Director, Anglicare Australia

Afternoon Tea: 3:00 – 3:30pm

3:30 – 4:00pm

Rod Sims
ACCC Chairman

Session Five

4:00 – 5:00pm

Will the price be right?

This session will look at some of the instruments, market factors and consumer trends that affect prices into the future. It will examine the likely trend in product pricing (broadband, mobile and telephone services) and identify what effect this will have on affordability of products for consumers. In answering this it will develop the conversation from the previous session about what is the basic level of service that consumers will need access to in the future.


Alan Kirkland,
CEO, Choice

Panel Participants:

Shara Evans,
CEO, Futurist, Keynote Speaker, Market Clarity

David Forman
Senior Manager, Industry & Policy, Macquarie Telecom

Nick McClintock
Director, Economic Analysis, Bureau of Communications Research

Drinks and Canapés

5:00 – 7:00pm

Apps For All Challenge Awards Ceremony

Together with Telstra, ACCAN brings you the Apps For All Challenge - Australia's only competition for accessible mobile apps, aiming to raise awareness of the issues faced by people with disability and older Australians with using apps on smartphones and tablets. The awards will acknowledge the apps that excel at including everyone.

Presentations from Dr Karsten Wildberger, Group Managing Director, Telstra Consumer and Emeritus Professor Ron McCallum AO, University of Sydney.

Day 2, Wednesday 2nd September

Session One

9:00 – 10:00am

Last Avenue of Digital Inclusion  Broadband & Social Housing

This session will present the results of ACCAN and Infoxchange research investigating social housing broadband  - costs, service options and barriers to broadband take up in social housing and who is responsible for what aspects of the service.   


Dr Tessa Boyd-Caine,


Daniel Salmon,
Researcher, Infoxchange

Brendan Fitzgerald
Manager, Digital Inclusion, Infoxchange

Panel Participants:

Jenny Leong MLA,
Greens spokesperson on Tenancy, Rental Housing & Strata Issues

Mark Freenane
Executive Officer, Victorian Public Tenants Association

Rodrigo Gutierrez,
Manager, Sustainable Communities & Partnerships,
Hume Community Housing Association

David Spriggs
CEO Infoxchange

10:00 – 10:30am

Gavin Williams,
General Manager, Fixed Wireless & Satellite, nbnTM  

Morning Tea: 10:30 – 11:00am

Session Two

11:00 – 1:00pm

The Way Forward: the future for communications affordability

This session brings together thought‐leaders and experts to propose new ideas. Unrestrained by commercial interests, political ideology or the status‐quo our presenters will propose new and innovative solutions to remove affordability barriers faced by some telecommunications consumers. Responding to these ideas as well as issues and case studies raised on day one of the conference, Australia’s leading Telcos will have an opportunity to outline their plans for closing the affordability gap now and into the future.


Teresa Corbin,
CEO, Australian Communications Consumer Action Network

Panel Participants:

Robert Morsillo,
Senior Advisor, Digital Inclusion Team, Chief Sustainability Office,

David Epstein,
Vice President, Corporate & Regulatory Affairs.
Singtel Optus

Matthew Lobb
General Manager, Industry Strategy & Public Policy,

Ged Mansour
Head of Corporate Affairs & Communications,

Jeremy Way
General Manager, Jeenee Mobile

Mark Diogaurdi,
CTO, iiNet


Dr Peter Gerrand,
Hon Professorial Fellow,
Melbourne School of Engineering, University of Melbourne

Fiona Guthrie,
Executive Director, Financial Counselling Australia

Dr Scott Hollier,
Manager, Major Projects, Media Access Australia

Dr Justine Humphry,
Lecturer, Cultural & Social Analysis,
School of Humanities and Communication Arts, University of Western Sydney

Paul Budde,
CEO, BuddeComm

Dr Peter Gerrand,
Hon Professional Fellow, Melbourne School of Engineering,
University of Melbourne

Lunch: 1:00 – 2:00pm

Session Three

2:00 – 2:55pm

Debate: Digital disruption is in the best interest of consumers

Disruptive innovation has the potential to create new markets, choice, drive down prices and improve service delivery for consumers. Will the latest wave of digital disruptors liberate consumers from monopolies or shackle them to new ones? We hear from six experts debating the merits of disruption for consumers.


Delia Rickard,
Deputy Chairperson, ACCC


Brad Kitschke,
Director Public Policy (Oceania), Uber

Brendan Coady
Maddocks Lawyers

Daniel Duggan,
Head of Mobile,Yatango


Freelance Journalist and Commentator

Prof. Katina Michael,
Associate Professor, Faculty of Engineering & Information Sciences,
University of Wollongong

David Vaile,
Executive Director, Cyberspace & Policy Centre

Closing remarks


Summation by Teresa Corbin, ACCAN CEO

2016: The Year of Digital Inclusion 


Launch of the Year of Digital Inclusion
by InfoExchange CEO - David Spriggs

 Afternoon Tea: 3:15 –3:45pm      

ACCAN Annual General Meeting (AGM)


 ACCAN 2015 Conference program (pdf - 220kb)


Contact Information

    Aerial UTS Function Centre
    Level 7, 235 Jones Street
    SYDNEY NSW 2007
    Google Map

    Telephone: 02 9288 4000

    SMS: 0457 606 600
    Fax: 02 9288 4019

    TTY users phone 133 677 then ask for 02 9288 4000

    Speak and Listen users phone 1300 555 727 then ask for 02 9288 4000

    Internet relay users
    connect to the NRS then ask for 02 9288 4000

© 2019
Quick, easy and affordable online event registration and event management software for all event sizes.